Cancellation & Refund Policy
Last updated: 28 October 2026
This policy explains when you can cancel a booking and receive a refund.
Cancellation by the customer
•Cancel 48 hours or more before the experience: full refund.
•Cancel within 24–48 hours: 50% refund.
•Cancel within less than 24 hours, or no-show: no refund.
Some experiences are non-refundable; this is shown clearly on the experience page before you book.
Cancellation by the provider
If the provider cancels the experience or cannot deliver it (weather or operational reasons), you receive a full refund or the option to reschedule at no charge.
How refunds are processed
Refunds are issued to the original payment method via Paymob. They may take 7–14 business days to appear, depending on the payment provider and your bank.
To request a cancellation or refund, contact us on WhatsApp +966 55 931 8277 or support@tryksa.com with your booking code.